Deploy Swrve mobile push notifications and in-app experiences directly from Service Cloud to update customers on their service ticket or case status. The result: greater call deflection and better customer experience. You can also pause marketing whilst tickets are open, and automatically resume marketing messaging once the ticket has been closed.
Trigger Swrve push in-app surveys to get instant feedback on customer satisfaction after a ticket or a case is closed/resolved. Depending on the customer's response, trigger a next best action. For example, follow up with an email to get more in-depth learning about a poor service experience. The result: track customers' satisfaction.
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Service messages provide important information in real time. They let us know if our bank balance is running low, or if our train service is down today, or that the pair of shoes we ordered has been dispatched.Get Blueprint ?